Privacy Policy

HOW MUCH IS SHIPPING?

 

Within Portugal:

Tracked shipping (CTT) € 2.99

 

Rest Of The World:

Tracked shipping  €10

 

HOW CAN I PAY?

All the donations received for the handmade items are to help in Santiago’s cause, spreading awareness with the aim of his rescue. The payment methods are the following: PayPal; Visa Card; Credit Card and Bank Transfer.

My details to bank transfer are:

NIB: 0193 0000 1050 3336 7023 8 

IBAN: PT50 0193 0000 1050 3336 7023 8 

BIC/SWIFT CTT VPTPL

 

HOW LONG WILL MY ORDER TAKE?

All orders are sent by registered mail from Portugal. Delivery times are dependent on the type of payment.

The estimated delivery times are: 1 to 2 Business days for Continental Portugal; 5-10 working days for Europe; 15 working days for shipment to the Rest of the World.

For PayPal payment, shipping is 1-2 business days. For bank transfer payment, shipping is 1-2 business days after the account I Love Santiago Shop is credited.

Unpaid Orders will be cancelled after 3 working days. In order to make the same order, you must make another purchase, providing your data again.

In the event of a stock breach you will be contacted by the customer support service to be informed of the expected delivery date. I Love Santiago Shop guarantees that all the customers’ data is confidential, used only and exclusively for the shop purpose, and does not give them away or sell to third parties.

REFUNDS & RETURNS

I hope you will be delighted with your purchase, however if you are not satisfied, I regret I Love Santiago goods are non-refundable.

 

TERMS AND CONDITIONS

By using this website you agree to comply with and accept the following Terms and Conditions, together with my Privacy Policy, both of which guide my relationship with you in relation to the operation of this website. I may update these at any time, so please check this page in order to ensure that you are aware of any changes.

 

COPYRIGHT/COPYCLAIM

All rights, including copyright, in this website are owned by Iolanda Menino. When you use this website you agree to use it only for your own personal, non-commercial use. Anything else is prohibited without my permission. You may not modify, distribute of repost anything on this website without my prior consent.

I Love Santiago Shop – Copyright Copyclaim – Universal Postal Union – Portugal

 

PRODUCT INFORMATION

All products are designed and handmade by Iolanda Menino using fabrics including recycled and vintage materials. Patterns, materials and colours may vary slightly from item to item but this will not affect the overall look for the design. Materials used in my products may have minor blemishes in the pattern/weave which are inherent to the fabrics and are not considered a fault.  My products are created using raw edged appliqué and freehand machine embroidery, which is like writing/drawing by hand using the sewing machine as a pencil.  I do not use any computerised embroidery.

All prices on the website are minimum donations. All the donations received for the handmade items are to help in Santiago’s cause, spreading awareness with the aim of his rescue.

 

DATA PROTECTION GUARANTEE

Any personal information that you provide to me including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of I Love Santiago Shop.  I aim to provide the highest service for Santiago’s supporters and respect your privacy. I do not collect or record any details you may provide when purchasing products from my website.  Your credit card details are processed by my payment processor, PayPal.

 

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